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Technical Support Engineer

Technical Support Engineer
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Doświadczenie: Wymagane
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Wymiar pracy: Pełen etat
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Typ pracy: Praca hybrydowa

Lumon Polska Sp. z o.o.
Podobne ogłoszenia
Opis
- Monitor and help improve the quality and clarity of support processes and tools
- Participate in the pre-sales process by preparing technical drawings and calculations
- Handling local regulations
- Participate in workshops and events as a technical representative
- Assist in solution design and optimization for specific customer needs and projects
- Collaborate with the sales team to identify opportunities and provide technical backing
- Deliver and support training sessions for resellers and internal teams, including product features and
- Liaise with product development, R&D, and headquarters (Finland) to communicate market-specific feedback and needs
- Evaluate and respond to technical inquiries, drawings, and project requirements
- Maintain awareness of competitor products and industry trends to advise sales teams and resellers
- Provide technical support to resellers and internal sales teams across Central Europe
- Support technical documentation, including installation guides, drawings, and calculation sheets
Wymagania
- Strong interpersonal skills and ability to work in cross-functional teams
- Willingness to travel occasionally across the Central Europe region
- Ability to prepare engineering calculations. Experience with aluminium/glass structures is an advantage
- Ability to translate technical details into customer value and actionable solutions
- Knowledge of design standards (Eurocodes etc)
- Excellent problem-solving skills and technical curiosity
- Degree in Engineering, Architecture or similar technical field
- Proficiency in AutoCAD, knowledge of Revit/ArchiCAD or related software is an advantage
- Fluent English (minimum B2/C1); German (B2/C1), other Central European languages are a plus
- Previous experience in technical support, presales engineering, or construction-related projects
Oferujemy
- Growth opportunities in a company committed to innovation and sustainability
- Collaboration with experienced professionals and cross-border teams
- B2B contract
- Competitive salary and benefits
- Opportunities to shape and influence how technical support is delivered
- A stable and international work environment
- Necessary work tools (laptop, phone, etc.)
- Tools for success: modern IT equipment, mobility support, and learning resources
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