Desktop Support Engineer

Sharp Brains

Umowa o dzieło:

10 000,00 - 12 000,00 PLN / mies. Brutto

B2B:

8 000,00 - 10 000,00 PLN / mies. Netto

Umowa na zastępstwo:

8 000,00 - 10 000,00 PLN / mies. Brutto

Lokalizacja: ul. Marynarki Polskiej 163, Gdańsk, pomorskie

Sharp Brains

Super Ogłoszenie

Dodane: 07.01.2025

PRAN

540,00 - 620,00 EUR / tyg. Netto

Nijkerk, Holandia

Super Ogłoszenie

Dodane: 02.01.2025

FAKTORIAHR SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ

8 730,00 - 19 100,00 PLN / mies. Brutto

Niemcy

Super Ogłoszenie

Dodane: 02.01.2025

FAKTORIAHR SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ

8 730,00 - 19 100,00 PLN / mies. Brutto

Niemcy

Ensure all issues are properly logged
Perform network troubleshooting, particularly on VPN connections and wireless configurations, integrating with Zscaler.
Handle VIP users request wherever necessary and resolve the issues on priority
Maintain good relationships with clients
Provide timely resolutions for hardware and software issues, ensuring user satisfaction.
Prioritize and manage several open issues at one time
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Document technical knowledge in the form of KB Articles
Refer to internal knowledge bases or external resources to provide accurate tech solutions
Asset management and tracking using ServiceNow (SNOW) for accurate inventory control.
Provide prompt and accurate feedback to customers
Prepare accurate and timely reports
Diagnose and troubleshoot technical issues, including account setup, network configuration, software and hardware issues
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Deliver hands-on support for a range of hardware including PCs, laptops, and peripherals in a mixed Windows and Mac environment, using SCCM and JAMF.

Hands-on experience with Windows/Linux/Mac OS environments
Excellent problem-solving and communication skills
Experience level : 2 – 3 years of Technical experience in Windows and Mac
Proficient in managing and troubleshooting Windows and Mac hardware and software; skilled in using SCCM for Windows and JAMF for Macs.
Ability to provide step-by-step technical help, both written and verbal
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
Familiarity with ITSM tools like ServiceNow, JIRA for ticket management.
Good understanding of computer systems, mobile devices and other tech products

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Sharp Brains Desktop Support Engineer

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