Desktop Support Engineer

Sharp Brains

Umowa o dzieło:

8 000,00 - 10 000,00 PLN / mies. Brutto

B2B:

8 000,00 - 10 000,00 PLN / mies. Netto

Umowa na zastępstwo:

8 000,00 - 10 000,00 PLN / mies. Brutto

Lokalizacja: ul. Postępu 21, Warszawa, mazowieckie

Sharp Brains

Super Ogłoszenie

Dodane: 07.01.2025

PRAN

540,00 - 620,00 EUR / tyg. Netto

Nijkerk, Holandia

Super Ogłoszenie

Dodane: 02.01.2025

FAKTORIAHR SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ

8 730,00 - 19 100,00 PLN / mies. Brutto

Niemcy

Super Ogłoszenie

Dodane: 02.01.2025

FAKTORIAHR SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ

8 730,00 - 19 100,00 PLN / mies. Brutto

Niemcy

Refer to internal knowledge bases or external resources to provide accurate tech solutions
Prioritize and manage several open issues at one time
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Asset management and tracking using ServiceNow (SNOW) for accurate inventory control.
Prepare accurate and timely reports
Deliver hands-on support for a range of hardware including PCs, laptops, and peripherals in a mixed Windows and Mac environment, using SCCM and JAMF.
Perform network troubleshooting, particularly on VPN connections and wireless configurations, integrating with Zscaler.
Provide timely resolutions for hardware and software issues, ensuring user satisfaction.
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Document technical knowledge in the form of KB Articles
Maintain good relationships with clients
Handle VIP users request wherever necessary and resolve the issues on priority
Provide prompt and accurate feedback to customers
Ensure all issues are properly logged
Diagnose and troubleshoot technical issues, including account setup, network configuration, software and hardware issues

Ability to provide step-by-step technical help, both written and verbal
Proficient in managing and troubleshooting Windows and Mac hardware and software; skilled in using SCCM for Windows and JAMF for Macs.
Familiarity with ITSM tools like ServiceNow, JIRA for ticket management.
Hands-on experience with Windows/Linux/Mac OS environments
Good understanding of computer systems, mobile devices and other tech products
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
Experience level : 2 – 3 years of Technical experience in Windows and Mac
Excellent problem-solving and communication skills

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Sharp Brains Desktop Support Engineer

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